Ceylon Artisans

Frequently Asked Questions

General Questions

Ceylon Artisans is an online jewelry company that manufactures handcrafted and custom-made designs from its factories in Panadura and Wadduwa, Sri Lanka. We focus on customer satisfaction and affordable quality; and strive to be the one stop shop for all our customer’s jewelry needs. The company manufactures a wide variety of jewelry for both ladies and gents, such as rings, earrings, necklaces and bracelets.

 

Ceylon Artisans operates from its office located at No. 9, Park Gardens (off Park Road), Colombo 5. Customers can visit us here to view our jewelry collection and personally discuss their preferences.

 

Ceylon Artisans offers lifetime warranty for all its jewelry and customers receive a warranty card upon purchase.

 

Our credibility lies in the reviews posted on our website and social media pages. We are also a renowned Jewelry company operating under a license from the Gem and Jewellery Association of Sri Lanka. We also provide certificates of authenticity for jewelry and gemstones upon customer request.

 

Ceylon Artisans offers island wide and international shipping. Delivery is free of charge within the city of Colombo.

 

Jewelry is packaged in special Ceylon Artisans boxes and then in company bags, suitable for gifting.

Jewelry manufacture can take any amount of time between 3 and 10 days. Existing designs for which wax models exist will be manufactured faster than customized orders.

 

 

Ceylon Artisans accepts payment by cash and card. Bank charges apply for credit transactions and national duties and taxes apply for international orders.

Ceylon Artisans offers a variety of customer centric services such as doorstep delivery, the facility of payment upon receiving the jewelry product, lifetime warranty, home visits for measuring ring sizes etc.

Yes, all the diamonds and gemstones we offer at Ceylon Artisans are natural.

Additional custom fees and duties may be charges in certain instances, depending on the country the items are shipped to. The customer will be expected to pay such fees. Please contact your local customs department for more information regarding customs fees and additional charges.

Ceylon Artisans offers island wide and international shipping. Delivery is free of charge within the city of
Colombo.

We possess some special gemstones that we have sought grading by GIA (Gemological Institute of
America). As this takes time and is costly, we do not find it necessary unless the gem’s value is of at least
$1000. If you prefer a certified stone, it can be done for $300 which may take up to 4 – 6 weeks.

All our gems are ethically sourced from some of the finest cutters. We personally handpick every gem
we use and most of our gemstones are of AAA grade and are priced accordingly.


The small diamonds we include in our rings are not certified, as GIA only certifies diamonds over 0.40ct.